Support – Cube Galaxy
Write to us
support@peckainteractive.com – in English or Czech.
The best way is to write straight from the game: Settings → Contact support. Your player ID is added to the e-mail automatically, so we know right away which account it is about.
We usually reply within a few days. Requests about personal data are handled within one month at the latest.
Frequently asked questions
I deleted the app and lost my progress
Progress is stored only on your device, so it disappears when the app is deleted. Moving progress between devices is not possible yet.
How do I delete my account and data?
In the game: Settings → Delete account and data (needs an internet connection). The player and all their data on our server are deleted.
I deleted the app. How do I delete my account on the server?
Without the player ID we cannot verify that the account is yours. An account that has not connected for 24 months is deleted automatically, though.
Where do I find my player ID?
In the game, in Settings, under the Contact support button. Send the ID only to us, never to anyone else.
How do I restore "No ads"?
In the game: Shop → Restore purchases. You must be signed in to the same Apple or Google account you used for the purchase.
How do I get a refund?
Payments are handled by the store: at Apple via reportaproblem.apple.com, at Google via Google Play. If a purchase did not arrive or does not work, write to us.
Purchases by children
For players under 18, real-money purchases are switched off. A parent can switch them on in the game's Settings. We also recommend the phone's parental controls (Apple Screen Time, Google Play purchase approvals).
How do I change my consent to statistics or ads?
In the game, in Settings. The game works the same without consent.
An inappropriate nickname on the leaderboard
Report it with the button on the leaderboard. Report illegal content to us by e-mail as described in the Terms of Use (section 5).
My nickname went back to Pilot-1234 or I disappeared from the leaderboard
Several players reported the nickname, or the server found implausible results. If you disagree, write to us via Settings → Contact support and a person will review the decision.